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Bruce’s TIP OF THE WEEK #79
Service: consistency is key

I WAS EXCITED to learn that a local private Club in Virginia allows the public to play on Thursdays for only $36.00 cart included. Upon arrival the attendant pulled a golf cart up to my car. After paying our green fee and buying bottled soft drinks the pro shop clerk offered my buddy and I a cup of ice from the outside ice dispenser. I was impressed with the service.

ON MY SECOND VISIT no one greeted me in the parking lot so I walked to the cart staging area where this time a different person was working.  I had to ask him which golf cart to take because he didn’t acknowledge me.  He said I could have a clean cart if I wanted but also suggested that I could take a dirty one.  I wasn’t impressed at all this time.

ENTERING THE PRO SHOP the employee wasn’t the same one from my first visit.  He did not offer any ice for my drink which I just purchased from him and when I went to fill my cup the ice machine was empty. I couldn’t help comparing service thinking that consistency is key.

good service

 

washing golf cart ice dispenser03 empty ice maker02
sorry we are open
consistent

 

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